Service Level Agreements
What we offer

The Service Level Agreement (or SLA) is A+K’s commitment to a guaranteed service. Our SLA’s all offer an agreed service and support availability, plus more. 

A+K offer SLA's to all of our customers who purchase a room booking, digital signage product or have an installation carried out by us. We offer 3 levels of support within the agreement, which is dependent on individual customer needs. These levels of cover are defined by our bronze, silver and gold packages. The SLA is a document that is discussed prior to a product being purchased and is one which is reviewed on an annual basis by our dedicated technical team.

Three advantages of purchasing a SLA
  • Phone and remote support 8.30-17.00 Monday to Friday (excluding UK public bank holidays)
  • Clearly defined expectations and responsibilities for both A+K and the customer
  • Assurance that any issues will be dealt with as a priority as a SLA customer
  • To read about the many more benefits that a SLA agreement offers, you can read our detailed SLA cover options webpage and our SLA FAQs below. 

    Please ring 01638 510900 or email sales@anders-kern.co.uk to discuss your requirements in further detail.

SLA cover options

Discover the advantages of Bronze, Silver and Gold cover.

FAQs

Read A+K's comprehensive SLA FAQ which covers the most commonly asked questions.

How can we help?

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