The Service Level Agreement (or SLA) is A+K’s commitment to a guaranteed service. Our SLA’s all offer an agreed service
and support availability, plus more.
A+K offer SLA's to all of our customers who purchase a room booking, digital signage product or have an installation
carried out by us. We offer 3 levels of support within the agreement, which is dependent on individual customer needs. These levels of cover are defined by our bronze, silver and gold packages. The
SLA is a document that is discussed prior to a product being purchased and is one which is reviewed on an annual
basis by our dedicated technical team.
If you'd like assistance with our products why not ask us to
get in touch?